Refund policy

If you’re not entirely satisfied and would like to return a product, we’re here to help. You have 14 days after the delivery of your order to apply for a return.

Conditions:

A product which you wish to return must satisfy the following conditions:

  • The product must be in new condition.
  • It must include the GOFLUO garment tag.
  • It must be unworn, unwashed and undamaged.
  • It must be complete (i.e. together with all accessories which came with the original product).
  • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.
  • Returns will not be accepted if the product was made especially for you, based on your specific choices or instructions, or if they were clearly customised to your personal needs.
  • Multiple returns: Each return must be sent separately for accurate processing. 

Did you receive a damaged article? Please contact us as soon as possible via: support@gofluo.com

 

Return an item within North America:

Please contact us at support@gofluo.com

For returns within the US and Canada, the return shipping cost will not be covered by GOFLUO with a return shipping label. An additional fee of 6,50 USD will be charged for the administration & handling costs of the return. This amount will be deducted from your refund.

 

Refund

In case you have opted for a refund, we shall reimburse to you all payments received from you, including the costs of delivery for orders shipped to an address in the European Union. Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the products have reached us. The refund will be credited to the original payment method used to place the order.

  • If the order was (partially) paid with a gift card, a new gift card will be issued and sent via email.
  • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
  • If you are returning an item that was part of a bundle or promotional offer (e.g. "buy one, get one at a discount"), please ensure that all items linked to that offer are returned. If only part of the bundle is returned, we reserve the right to recalculate the refund and charge the full price of the item(s) kept.

 

If you still have a question about your return, don't hesitate to contact us via: support@gofluo.com.